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ecom-FAQs


What size am I?

Our products are slim fitting. If you prefer a comfort fit, we’d suggest selecting a size larger. Please see individual products for specific size guides.


Are the products machine washable?

Yes, machine wash at a maximum of 30 degrees celsius and you can tumble dry. Do not use fabric conditioner on your products and do not dry clean.

What does moisture wicking mean?

Wicking fabric pulls moisture from the body to the exterior of the vest where it can evaporate more easily keeping you dry and cool.

What is Anti-Flush Technology™?

It’s a complex mix of specially-selected yarns that are lightweight and comfortable enough for everyday wear, but packed with innovation to help moderate your temperature. As you start feeling the heat of your hot flush, the specially developed cooling yarns will work to bring your temperature down.

When you sweat, the moisture wicking technology will draw the moisture away from your body while the anti-microbial and odour control fabric fights bacteria to keep you feeling fresh. Once your flush passes, the vest will regulate your temperature to stop you getting chills.

Want to know more?

Can I wear Become clothing (other than the night dress) in bed?

Yes, absolutely. Become helps both hot flushes and night sweats.

How long will delivery take?

Standard UK shipping will take 3-5 working days but maybe longer in periods of high demand. Expedited UK shipping will take 1-3 days - if it takes longer we'll refund you the shipping charge.

What other countries do you ship to?

Apart from the entire UK, we also ship to the United States, Canada and Europe. We, unfortunately, cannot ship to other countries at this point, but some customers have used forwarding services.

Can I modify my order after it’s been placed?

Orders are processed within one hour of being placed during working hours. If you want to edit your order in this period please email hello@webecome.co.uk.

Are you available in any retail stores?

We are currently only available to purchase from webecome.co.uk

What is your returns policy?

As a start-up company, we are always looking for product feedback so we would love you to buy and try our clothing. If it does not help control your hot flushes and night sweats within 60 days of purchase*, simply get in touch with our Customer Experience Team at hello@webecome.co.uk and we'll be happy to guide you through the process. *UK orders only.

The above returns policy does not extend to our knickers once opened due to hygiene reasons.

Please note that our fulfilment partner will inspect all returned items to ensure they are in good condition before we can process the refund for you.

Our exchange and returns policy does not affect your statutory rights in any way.

What payment methods can I use?

Paypal, credit cards, debit cards, Apple Pay (on Apple devices), Amazon Pay & Google Pay